Customer service & communication
Active listening, clear responses and thoughtful handling of difficult conversations across voice and chat.
LEARNING FOR BETTER SERVICE
Good service.
Better conversations.
I’m Zunayed. I help people turn everyday customer interactions into moments of clarity, confidence and care.
সহজ করে শেখা। যত্ন নিয়ে সেবা।
View my professional profileTHE HUMAN SIDE OF SERVICE
A little more
understanding.
understanding.
01
Listen closely.Hear the person, not just the question.
02
Make it clear.Simple words. A helpful next step.
03
Leave them confident.Good service feels human.
SMALL CHANGES. LASTING IMPRESSIONS.Zunayed.
People first.
Always.
Always.
Notes from a trainer’s notebook
Customer service trainingQuality with empathyLearning that stays
01 /A LITTLE ABOUT ME
Training is a bridge.
From knowing to doing.
My work lives where service quality and people development meet. I train, coach and turn complicated information into something people can actually use.
From onboarding sessions to everyday feedback, I care about one thing: helping people understand the “why” behind good service, then practise the “how”.
Zunayed IslamTrainer · Quality & Development
02 /WHAT I BRING TO THE ROOM
Practical skills.
Human impact.
Real situations, clear explanations and room to practise. Because a good session should make the next working day easier.
Quality coaching & development
Turning service observations into supportive feedback, focused coaching and practical improvement.
Onboarding & knowledge sharing
Breaking down products, processes and service knowledge into clear lessons for new and growing teams.
Better knowledge, smarter service
Organising useful FAQs and service guidance, with an interest in how AI can support clearer customer experiences.
03 /PROFESSIONAL PROFILE
The experience
behind the work.
Customer service, quality assurance and training, built on years of hands-on experience.
Professional summary
Customer service professional with experience in customer support, quality auditing and training development. My work brings together service standards, stakeholder engagement and clear communication across calls, chats and social media. I turn service observations into practical coaching and process improvements.
Work experience
Officer, Service Quality & Experience
Guardian Life Insurance Limited
Customer Service Operations
- Audit customer interactions against service standards and compliance protocols.
- Design and facilitate training for new joiners and refresher sessions for existing staff.
- Deliver service presentations to corporate organisations and develop communication scripts for service and marketing campaigns.
- Analyse audit trends and recommend process improvements.
Customer Service Officer
Guardian Life Insurance Limited
Customer service experience, recognised with two Star Performer awards.
Call Center Agent
Virgo Contact Center Service Ltd.
BPO Management
- Collect customer feedback to support service and product development.
- Provide reliable, prompt service and prepare daily, weekly and monthly reports.
Junior Sales & Support
Social Development Rural Society (SDRS NGO)
ICT Operation
- Provide phone-based IT support, installation assistance and product troubleshooting.
- Coordinate with stakeholders to support smooth operations and efficiency.
Recognition
Star Performer
Q3 2022 · Guardian Life
Star Performer
Q2 2023 · Guardian Life
Education
2023
BSc in Computer Science & Engineering
European University of Bangladesh
2017
Diploma in Engineering
Rangpur Polytechnic Institute, Rangpur
Secondary School Certificate (SSC)
Kishoreganj Multilateral High School
Dinajpur BoardGOOD THINGS START WITH A CONVERSATION
Let’s make learning
mean something.
Have a training idea, a service challenge or a learning collaboration in mind? Let’s connect on LinkedIn or by phone.
Connect with ZunayedOr call me
Training · Coaching · Knowledge sharing